Shipping

Once you have selected your products, its time to tell us where you want them sent. Shipping is calculated separately for each individual shipment and as such cannot be calculated on our website. Once your order has been confirmed, you will be issued with an e-mail confirmation of order including all shipping charges. A Tax Invoice will be included with your delivery. If you require a shipping estimate before you purchase anything, please feel free to call us Toll Free on 1300 555 972.

Product availability

Not all products are kept in our Melbourne warehouse, and in many case each product is custom made to order; therefore certain items cannot be despatched the day they are ordered. Once your order has been confirmed, you will be issued with an e-mail confirmation of order including a delivery time/date estimate.

If you select a number of products and one of them cannot be delivered until later than the others, you can have the entire order delivered together as soon as all the products are available, or you can receive the products that are available now, and the remaining product once it becomes available.

Disclaimer

We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.

Returns

Ensuring that our customers are 100% satisfied is of the utmost importance to Pre-School Equipment. If you are in any way dissatisfied with the products you have received, we ask that you contact us Toll Free on 1300 555 972 to discuss your repair/return options within seven days of delivery.